Last Updated: 10/15/2025

Gentle Pet Crossing (“we,” “us,” or “our”) cares deeply about privacy and dignity. This Privacy Policy, together with the SMS Terms & Conditions below, explains how we collect, use, and protect your personal information, especially in the context of our pet aftercare, euthanasia, aquamation, and memorial services.

1. Introduction & Scope

This policy governs:

• Information we collect via our website gentlepetcrossing.com
• Information you provide when requesting or using our services
• SMS (text message) communications you receive from us
• How we protect, share, and retain such information

By using our services or providing your data, you consent to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information when you contact us, engage our services, or request communication:

• Identity & contact details
     • Full name
     • Mailing address (if needed for service or pickup)
     • Email address
     • Phone number
  
• Pet & service-related data
     • Pet name, species, breed, age, medical details
     • Service preferences (e.g. aquamation, funeral, pickup)
     • Scheduling details and location information
     • Notes or additional requests you provide
  
• Communication & interaction data
     • Your SMS/inquiry history with us
     • Website usage, cookies, logs or analytics (if applicable)
     • Form submissions, messages, special instructions
  
• Payment & billing info (if applicable)
     • Transaction records (note: we don’t store full credit card data; handled via secure payment processors)

3. How We Use Your Information

We use your data for the following purposes:

• To respond to your inquiries, schedule services, and confirm appointments
• To provide updates, reminders, or follow-ups (via SMS, email, phone) regarding your pet’s care or memorial
• To carry out euthanasia, aquamation, funeral, pickup, memorial, or related services
• To deliver keepsakes, urns, certificates, or other items
• To improve our services, internal operations, and customer experience
• To maintain records for compliance, legal, or archival purposes

4. SMS Terms & Conditions

4.1 Consent & Purpose

By providing your phone number and engaging with us, you expressly consent to receive SMS/MMS communicationfrom Gentle Pet Crossing. These messages may include:

• Scheduling confirmations or changes
• Arrival or pickup notifications
• Status updates during service
• Post-service follow-ups or support
• Responses to your inquiries

The messages are not for mass marketing or promotional broadcasts

4.2 Message Frequency & Costs

Message frequency varies based on your interactions and services in progress. Standard message and data rates may apply per your mobile carrier.

3.3 Opt-Out Instructions

You may opt out of SMS communication at any time by replying:

• STOP – to stop receiving messages
• HELP – to receive assistance

We may send a final confirmation message after you opt out.

We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Protection

We take reasonable administrative and technical precautions to protect your information. Only authorized staff or trusted service providers may access your data when necessary to fulfill services.

6. Data Sharing

We may share limited information with:

• Service providers (e.g., SMS platforms, payment processors, memorial product vendors) strictly to perform requested services
• Law enforcement or authorities if required by law or to protect safety

Data is never sold for advertising or unrelated purposes.

7. Data Security & Retention

• We implement reasonable technical, organizational, and administrative safeguards to protect data (encryption, access controls, secure storage).
• Only authorized staff or third parties (under agreement) may access personal data.
• We will retain your personal and service data only as long as necessary for fulfilling service obligations, legal compliance, or legitimate business needs.
• After retention periods expire, data is securely deleted or anonymized.
• This policy is governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts located within Florida.

8. Sensitive & Special Considerations

Because our services deal with deeply personal, emotional, and sensitive events:

• We exercise extra care in communicating, especially via SMS, avoiding intrusive or insensitive content.
• We respect your wish for minimal or no communication, especially in times of grief. If you request fewer messages or “silent mode,” we will accommodate.
• Any memorial, certificate, or keepsake communications will be handled sensitively.
  
  

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top will reflect the most recent revision.

10. Contact Information

Please contact one of our locations by phone:

Port St. Lucie: (772) 446-0526
Lake Worth: (561) 323-4542
Fort Lauderdale: (954) 990-7983