1. Aquamation Authorization: The Owner or Legal Representative hereby authorizes Gentle Pet Crossing to arrange the aquamation of the remains of the Pet at their facility. In providing this authorization, the undersigned represents that he/she is the Owner or the Legal Representative of the Owner and has the full right and authority to arrange the aquamation and disposition of the remains.

    2. Aquamation Process: The undersigned acknowledges that due to the nature of the aquamation process, any material on the remains of the Pet, such as collars, tags, etc., will be destroyed if not removed. Accordingly, the undersigned understands it will be removed and disposed or donated by Gentle Pet Crossing.

    Electronic Signature

    If not picked up within thirty (30) days of the date of aquamation, Gentle Pet Crossing may dispose of the aquamated remains in any lawful manner.


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    Euthanasia Service – Non-Refundable Policy


    1. Non-Refundable Payment
    All fees associated with euthanasia services are non-refundable. This includes, but is not limited to:
    • Euthanasia procedure fees
    • After-care service fees (cremation, communal or private, memorial items, etc.)
    • Consultation or appointment fees specifically for euthanasia services or quality of life assessments.
    Once payment is made and/or the service has been initiated, no refunds will be issued.
    2. Appointment Cancellations
    • Cancellations made at least 24 hours in advance may allow for rescheduling without additional fees.
    • Same-day cancellations or no-shows will result in forfeiture of the full euthanasia fee, as the appointment time is reserved exclusively for the client and cannot be filled on short notice.
    3. Changes to After-Care Arrangements
    Once after-care services (such as cremation) have been initiated, changes or cancellations are not possible. Fees for these services remain non-refundable.
    4. Exceptions
    Refunds may only be considered in cases of:
    • Administrative or billing errors made by the clinic
    • Duplicate charges
    • Should your loved one pass away 1 hour before the doctor has arrived
    No exceptions will be made due to changes in the owner’s decision once services have begun.
    5. Acknowledgment
    By scheduling or paying for euthanasia services, the client acknowledges that they have read and understand this non-refundable policy and agree to its terms.

    Electronic Signature

    Type Full Name to Sign (Owner or Legal Representative) *

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